Privacy Policy
Last updated: February 15, 2010

Denverticket.com is a licensee of the TRUSTe Privacy Program. TRUSTe is an independent organization whose mission is to build users' trust and confidence in the Internet by promoting the use of fair information practices. This privacy statement covers the site http://www.denverticket.com. Because this web site wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices and have its privacy practices reviewed for compliance by TRUSTe .

If you have questions or concerns regarding this statement, you should first contact Drew Forbes by emailing drew@denverticket.com or by telephone or postal mail at the contact information listed below. If you do not receive acknowledgment of your inquiry or your inquiry has not been satisfactorily addressed, you should then contact TRUSTe at http://www.truste.com/consumers/watchdog_complaint.php. TRUSTe will then serve as a liaison with the Web site to resolve your concerns.

Information Collection & Use

Orders

If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and billing address) and financial information (such as credit card number, expiration date).  We use this information for billing purposes and to fill your orders.  If we have trouble processing an order, we will use this information to contact you.  If the billing information provided for your order does not match information credit card company has on file, we may request additional information in writing to ship out your ticket order. 

Submitting personal information (such as name, email address, address, phone number, and ticket information) using our "Sell Your Tickets Form" will be used for the sole purpose to contact you and facilitate the purchase of your tickets.  Only upon the sale of your tickets will your personal information be retained by Denverticket.com.

Sharing of Information

Agents/Service Providers

Orders placed on Denverticket.com are billed at the time of checkout.  We use an outside shipping company to fulfill orders, and a credit card processing company to bill you for goods and services. When you order tickets on our site, we will share your personally identifiable information such as name, address, and phone number as necessary for the third party to provide that service. These companies do not retain, share, store or use personally identifiable information for any other purposes.

Some orders through Denverticket.com can be drop shipped by one of our network of participating brokers.  Denverticket.com does not share credit card information with any company other than a credit card processing company.    These third parties are prohibited from using your personally identifiable information for promotional purposes.

Business Transitions

In the event Denverticket.com goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred.  You will be notified via prominent notice on our Web site for 30 days of any such change in ownership or control of your personal information.

Legal Disclaimer

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.

Denverticket.com does not share, sell, rent, or trade PII with third parties for their promotional purposes. 

Log Files

As is true of most Web sites, we gather certain information automatically and store it in log files.  This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. 

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole.  

We do link this automatically-collected data to personally identifiable information.  IP addresses are tied to personally identifiable information to help combat fraudulent orders. 

Cookies

A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies on this site. We do not link the information we store in cookies to any personally identifiable information you submit while on our site.

We use both session ID cookies and persistent cookies.  We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file.

We set a persistent cookie to store your preferences and settings, so you don’t have to reset customizable settings more than once.  Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site. 

If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as contests or surveys, will be limited. 

Some of our business partners (e.g., advertisers) use cookies on our site.  We have no access to or control over these cookies. This privacy statement covers the use of cookies by Denverticket.com only and does not cover the use of cookies by any advertisers.

Security

The security of your personal information is important to us.  When you enter sensitive information (such as credit card number or financial information) on our order forms, we encrypt that information using secure socket layer technology (SSL). 

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.  No method of transmission over the Internet, or method of electronic storage, is 100% secure, however.  Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have any questions about security on our Web site, you can send email us at tech@denverticket.com.

Links to Other Sites

This Web site contains links to other sites that are not owned or controlled by Denverticket.com. Please be aware that we, Denverticket.com, are not responsible for the privacy practices of such other sites.  We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information.  This privacy statement applies only to information collected by this Web site.

Access to Personally Identifiable Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing our Customer Support at tech@denverticket.com or by contacting us by telephone or postal mail at the contact information listed below.

Changes in this Privacy Statement

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. 

We reserve the right to modify this privacy statement at any time, so please review it frequently.  If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.

Contact Us

If you have any questions or suggestions regarding our privacy policy, please contact us at: 888-868-9938 or Denver Local 303-420-5000, Fax 303-429-7200, Email tech@denverticket.com, Postal mail 6955 Broadway, Denver, CO 80221.